Course Queries

  1. Click "Report" on the navigation bar and select “Course".
  2. A form will be visible, select Course, Report Type as Queries, Period (30 days, 90 days, All time or customize your date range), Enrollment Type and Graph Type and click “Submit".
  3. It will displays list of Queries received from Trainees for a course.

  4. Note: If the Trainee is using AlphaLearn Mobile App, he or she will receive a mobile push notification, when a Query has been resolved.
    Queries are listed with a unique ticket number and its status. To respond to a query, just click on an open query, enter your response and click submit.